Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Welcome to the Ebayzoon.pk FAQ section, where we address common queries to provide you with a better shopping experience. If you have a question that is not covered here, please feel free to contact us, and our dedicated customer support team will be happy to assist you.
General Questions
1. What is ebayzoon.pk?
Ebayzoon.pk is your one-stop destination for online shopping in Pakistan. We offer a wide range of products, including men’s and women’s fashion, household essentials, health and fitness products, and beauty and personal care items. Our commitment to authenticity and free cash-on-delivery (COD) services make shopping with us convenient and hassle-free.
2. Is Ebayzoon.pk available internationally?
Currently, our primary focus is on serving customers within Pakistan. We may expand our services to international customers in the future.
3. How can I contact Ebayzoon.pk customer support?
You can reach our dedicated customer support team through [insert contact information]. We’re here to assist you with any questions or concerns.
Order and Payment
4. How do I place an order on ebayzoon.pk?
To place an order, simply browse our website, select the products you wish to purchase, and add them to your cart. Follow the checkout process, provide your shipping information, and choose your preferred payment method.
5. What payment methods does ebayzoon.pk accept?
We accept various payment methods, including credit/debit cards and cash-on-delivery (COD). Payments are processed securely to protect your data.
6. How do I track my order?
After placing an order, you will receive an email with a tracking link. Click on the link to access real-time updates on the status and location of your package.
Returns and Exchanges
7. What is the return policy at Ebayzoon.pk?
We offer a hassle-free return process within 7 days of receiving your order. For full details, please refer to our [link to return policy].
8. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team through [insert contact information]. They will provide guidance and an RMA (Return Merchandise Authorization) number if your request is eligible.
9. Can I return or exchange any item I purchase?
Not all items may be eligible for return or exchange due to hygiene and safety reasons. Please refer to the individual product description for eligibility.
Privacy and Security
10. Is my personal information secure with Ebayzoon.pk?
Yes, we take the security of your personal information seriously. Your data is protected through encryption, secure server access, and regular security audits. For full details, please refer to our [link to privacy policy].
11. Are my payment details safe when making a purchase?
Yes, your payment details are processed securely, and we do not store them. We use encryption to protect your data during transactions.
Cookies and Tracking
12. What are cookies, and how do they affect my browsing experience on Ebayzoon.pk?
Cookies are small text files that are stored on your device to enhance your browsing experience. They help us understand your preferences, optimize our website, and provide you with relevant product recommendations. You can manage your cookie preferences through your browser settings.
If you need to swap an item
Returns and Exchanges
At Ebayzoon.pk, we strive to ensure your satisfaction with our products. If you’re not completely happy with your purchase, we offer a straightforward returns and exchanges policy to make your experience hassle-free. Please take a moment to review our policy below:
1. Eligibility for Returns and Exchanges:
- You are eligible for a return or exchange if:
- You purchased the product directly from EbayZoon.
- The product is in its original, unopened packaging, and in a resellable condition.
- The return or exchange request is made within 7 days from the date of purchase.
2. Process for Returns and Exchanges:
- To initiate a return or exchange, please follow these steps:
- Contact our customer support team by info@ebayzoon.pk. Please provide your order number and a detailed reason for the return or exchange.
- Our customer support team will guide you through the process and provide you with a return authorization (RA) number, if applicable.
- Carefully package the product(s) in its original packaging, along with a copy of the invoice or order confirmation.
- Clearly mark the RA number on the outside of the package.
- Ship the package to the address provided by our customer support team.
3. Returns:
- Upon receiving your return, our team will inspect the product(s) to ensure they meet the eligibility criteria.
- If the return is approved, we will process a refund to the original payment method used for the purchase.
- Refunds typically take [Specify the estimated time for refunds, e.g., 5-10 business days] to reflect in your account.
4. Exchanges:
- If you wish to exchange a product for a different size, flavor, or variant, please specify your preference when contacting our customer support team.
- Once your return is approved, we will process the exchange, and the replacement product will be shipped to you.
- If the requested product is unavailable, we will provide you with alternatives or issue a refund.
5. Restocking Fee:
- [Optional] A restocking fee may apply for certain products. This fee, if applicable, will be deducted from your refund amount.
6. Shipping Costs:
- You are responsible for the cost of shipping the product(s) back to us, except in cases where the return or exchange is due to an error on our part.
7. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund and cover the return shipping costs.
8. Cancellation of Orders:
- Orders can be canceled before they are shipped. If you wish to cancel an order, please contact our customer support team as soon as possible. Once the order is shipped, our standard returns and exchanges policy applies.
We value your satisfaction and aim to make the returns and exchanges process as seamless as possible. If you have any questions or require assistance, please don’t hesitate to reach out to our customer support team.
Feel Free Contact Us
Address: Adam Wahan, Multan, , South,
City: Adam Wahan
Ragin: Punjab.
Zip: 59321
Country: Pakistan
Email: info@EbayZoon.PK
Web: EbayZoon.PK