7-Day Satisfaction Guarantee at Ebayzoon.pk
At Ebayzoon.pk, your satisfaction is our top priority. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That’s why we offer a hassle-free returns and exchanges policy to ensure you have a worry-free shopping experience.
Eligibility
To be eligible for a return or exchange, please ensure the following conditions are met:
- The item must be in its original packaging.
- The item must be unused and in the same condition that you received it.
- Your request for a return or exchange should be initiated within 7 days from the date of delivery.
- The product must be eligible for return or exchange, as indicated in its product description.
How to Initiate a Return or Exchange
To initiate a return or exchange, follow these simple steps:
- Contact Us: Get in touch with our dedicated customer support team through [insert contact information]. Please provide your order number and details about the product you wish to return or exchange.
- Approval: Our team will review your request and, if eligible, provide you with an RMA (Return Merchandise Authorization) number.
- Package the Item: Securely package the item, including all original packaging and accessories.
- Label the Package: Clearly label the package with the RMA number provided.
- Send it Back: Ship the package to the address provided along with the RMA number. We recommend using a trackable shipping service to ensure your return or exchange is received.
Refunds and Exchanges
For Returns: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days].
For Exchanges: We will ship the replacement item after receiving and inspecting your returned product. The processing time for exchanges may vary based on product availability.
Non-Returnable and Non-Exchangeable Items
Please note that certain products are non-returnable and non-exchangeable for hygiene and safety reasons. These may include personal care items, undergarments, and perishable goods.